CUSTOMER CARE
Have any questions or concerns? We’re always ready to help!
Send us an email at info@studentapparels.com
About Us:
Student Apparel Inc. highly values customer satisfaction and we pride ourselves on building lasting relationships with our customers. Our clients’ continued and long standing association with Student Apparel Inc. are testimonies to our efficiency, skills, and reliability. In regards to logistics and distribution, Student Apparel Inc. has valuable experience, a well-established network of business partners and clients, and product expertise. We are accustomed to filling bulk orders by required delivery dates, and we are well equipped to handle both large and small orders throughout the life of a contract.
Student Apparel Inc.’s many years of experience and highly-trained staff has allowed us to develop business solutions that optimize the ease of order placement, the speed of order processing and shipment, and the responsiveness of customer service.
Student Apparel Inc. is a family owned business and strives to serve your family in the best way possible.
Shipping
Shipping Date:
Once your order has processed and is shipped out a shipping confirmation will be sent out with shipping and tacking information.
Shipping Time:
School uniform orders will be processed within 2 business days in addition to the expected 2-3-day shipping time. You will receive a tracking number as soon as you order is shipped out.
How do I track my order?
For each order, we send the tracking information to your e-mail account provided with the order. Therefore, you have the exact information when the order is arriving to your address.
How do I return an item?
If you ordered the wrong size or color and would like to exchange the item(s), please fill out the form on the Contact Us page or send an email to our costumer support team at: info@studentapparels.com
What is the return policy?
Returns and Exchanges will need to be requested within 5 business days of the date of arrival of your items.
Returns
Return Request:
If you purchased an item(s) and would like to return the item(s) for a refund, the request must be made within 5 business days from the date your item was delivered. This request can be made through the Contact Us page on our website or by emailing our customer support team at: info@studentapparels.com
Return Process:
Our return process is simple and easy. Once you have filled your return request, an email containing return information will be sent to the email that was used when placing the order. The return information will give you instructions on how to return the items back to Student Apparels and will provide you with two options:
Option 1: This will be an at home print of the return label that will be used during the return shipping.
Option 2: This will be a QR code that can be scanned at the respective postal service and will not require a preprint of the return label.
How should I package my return items?
When returning items, the packaging used on the order does not matter as the return label will be prepaid. If the packaging we sent is in good condition, you can use that as the packaging. Please make sure that you seal the package tightly as the adhesive will no longer be usable. Make sure that no items will fall out during delivery. If you were too excited when you got your items and tore apart the packing that is totally fine. You can use any form of packaging that you may have lying around your household. These could be old amazon boxes or large envelopes you may have. We only ask that the packaging is secure during shipping so that we can receive the items back safely. This is so that we can issue your refund fast and without any hassles.
If the return items are damaged, we will not be able to provide a refund for these items due to our return policy below.
How will I receive my refund?
Once you have shipped out your return items and they have been delivered to us we will issue your refund. This refund will be applied to the credit or debit card that was used when placing the order. Although this will be instant on our end it may take 2-3 business days for the amount to be applied back to your account. You will receive a refund confirmation email when the refund has been processed by us.
Exchanges
Exchange Request:
If you purchased an item(s) and would like to exchange the item(s) for a different size and etc., the request must be made within 5 business days from the date your item was delivered. This request can be made through the Contact Us page on our website or by emailing our customer support team at: info@studentapparels.com
Exchange Process:
Our exchange process is simple and easy. Once you have filled your exchange request, our customer support team will reach out to you regarding your exchange. They will need you to provide information regarding your request such as the reason for exchange and the items requested instead. Like the return items, the exchange items will need to be shipped back to us in order to process the exchange request. In order tp return the items back to Student Apparels an email containing return options will be sent out to your email. This email will provide you with two options:
Option 1: This will be an at home print of the return label that will be used during the return shipping.
Option 2: This will be a QR code that can be scanned at the respective postal service and will not require a preprint of the return label.
How should I package my return items?
When returning items, the packaging used on the order does not matter as the return label will be prepaid. If the packaging we sent is in good condition, you can use that as the packaging. Please make sure that you seal the package tightly as the adhesive will no longer be usable. Make sure that no items will fall out during delivery. If you were too excited when you got your items and tore apart the packing that is totally fine. You can use any form of packaging that you may have lying around your household. These could be old amazon boxes or large envelopes you may have. We only ask that the packaging is secure during shipping so that we can receive the items back safely. This is so that we can issue your refund fast and without any hassles.
If the return items are damaged, we will not be able to provide a refund for these items due to our return policy below.
How will I receive my exchange order?
Once you have shipped out your return items and they have been delivered to us we will process your exchange request. A confirmation email will be sent out to your email once the exchange items have been shipped out. A new tracking number will be included in the shipping confirmation email sent when the exchange items are shipped out. This process usually takes around 3-4 business days with shipping so please be patient when exchanging items. If you have any questions during your exchange process, please reach out to our customer support team and they will gladly assist you in any way possible.
Return Policy
Student Apparels Inc return policy indicates that the items being returned for a refund must be requested within 5 business days of the date of arrival of the respective package. If a request is made after this time frame, the authorized manager may decide if the return is still possible or not. If a request is made within this time frame a full refund for the product or order may be requested by the purchaser.
If any of the items returned present any damage upon arrival the refund will be void and the purchaser will be contacted regarding the damaged products. Damaged items will be returned to the purchaser and a confirmation regarding the damages will be reported. Student Apparels will not refund any items that are damaged when returned.
Damages to Products:
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Any sign of tear on the item
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Any sign of outside damage to the item, label, or logo
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Any sign of color wear or discoloration
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Any indication of unpleasant smell or odor with the item
(This list does not include all damages but represents the broad range of product inspection that occurs for returned items)
Exchange Policy
Student Apparels Inc exchange policy indicates that the items being exchanged must be requested within 5 business days of the date of arrival of the respective package. If a request is made after this time frame, the authorized manager may decide if the return is still possible or not. If a request is made within this time frame a full refund for the product or order may be requested by the purchaser.
If any of the items returned present any damage upon arrival the exchange will be void and the purchaser will be contacted regarding the damaged products. Damaged items will be returned to the purchaser and a confirmation regarding the damages will be reported. Student Apparels will not exchange any items that are damaged when returned.
Damages to Products:
-
Any sign of tear on the item
-
Any sign of outside damage to the item, label, or logo
-
Any sign of color wear or discoloration
-
Any indication of unpleasant smell or odor with the item
(This list does not include all damages but represents the broad range of product inspection that occurs for returned items)
Items being exchanged may be exchanged to different color or size variations. Exchanges will be limited on product styles and will need authorization from the customer support team if items are being exchanged for different apparel styles.
Student Apparels will cover only the first exchange request shipping fees. Each additional exchange request shipping fee must be covered by the purchaser.
Lost Policy
We are currently updating our lost policy.
Privacy Policy
We are currently updating our privacy policy.